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Business continuity

Keep working when your main connection drops

A backup service is a second path to the internet that takes over automatically. For retail and hospitality it can be the difference between trading and closing.

Retail staff member processing a payment at a shop counter

What you get

What's included

Automatic failover

Supported routers switch over without anyone touching anything.

Data allowance choices

Pick an allowance that covers essential systems during an outage.

Add to any plan

Backup can sit alongside nbn®, fibre or fixed wireless.

Protects payments and calls

Eftpos, bookings and cloud phone systems stay online.

Add to your business order

Add Backup Internet to your order

Backup pricing depends on the hardware and data allowance for your site, so this is saved as a request. We confirm the price with you before anything is activated, and nothing is added to your order totals.

1. Choose the backup service

2. How many sites?

Sites to protect

1

Choose the backup service to continue.

Step 1. Choose your plan

Business internet plans

Plans update with the Business or Home switch in the header.

Prices include GST.

  • Popular for business

    Business nbn®

    nbn® · business support hours

    • Static IP included
    • Optional 4G/5G backup
    • Business support contacts
    • Enterprise-grade support
    • 99.9% uptime SLA
    • Priority fault resolution
    • Dedicated account manager

    Pricing coming soon

    Critical InfoView details

  • Business fibre

    Fibre · quoted per site

    • Symmetrical options
    • Site qualification required
    • Multi-site pricing on request
    • Enterprise-grade support
    • Static IP included
    • 99.9% uptime SLA
    • Priority fault resolution
    • Dedicated account manager

    View options

    Critical InfoConfigure plan

  • 4G/5G backup

    Add-on service

    • Automatic failover hardware options
    • Data allowance choices
    • Add to any internet plan
    • Enterprise-grade support
    • Static IP included
    • 99.9% uptime SLA
    • Priority fault resolution
    • Dedicated account manager

    View options

    Critical InfoConfigure plan

Add backup to your service

Talk to us about the right hardware and data allowance for your site.

Answers

Frequently asked questions

Straightforward answers about ordering and getting connected.