If you're having trouble paying

This page will hold the Telecom Hub financial hardship policy. The final wording is being prepared and reviewed before publication.

What this policy covers

Contacting us before an account falls behind gives us more options to help.

We assess each request on its circumstances, in confidence.

Options can include payment arrangements, adjusted billing timing or a plan change.

Enough information to understand your situation and agree a workable arrangement.

We aim to keep essential services connected while an arrangement is in place.

Independent financial counselling services are available in Australia at no cost.

Final legal documents will be published here before ordering opens. Contact us if you need a copy in the meantime.