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Order tracking

See where your order is up to

Enter the reference from your order confirmation. Progress shown here is demonstration data while our systems are being finalised.

Find your order

Demo lookup - any reference beginning with TH- will return sample progress.

Your reference is on your order confirmation.

Order stages

Every order moves through the same stages.

  1. Order received

    We've got your order and recorded the details.

  2. Availability confirmed

    We've checked what can be delivered at your address.

  3. Hardware dispatched

    Any equipment you ordered is configured and on its way.

  4. Activation scheduled

    A date is set for your service to go live.

  5. Service active

    Your service is connected and working.

Something not right with your order?

Send us the reference and we'll look into it.