Billing
Invoices, payments and plan changes
How billing works, where to find invoices, and what to do if you're having difficulty paying.
What you get
Billing basics
Billing periods
Services are billed on a regular cycle shown on your invoice.
Pro-rata charges
Part-month charges can appear on your first invoice.
Payment methods
Available payment options are shown at checkout.
Plan changes
Changes generally take effect from the next billing period.
Invoices in your account
Past invoices are available once your service is active.
Payment difficulty
Contact us early - we have a financial hardship policy.
Questions about a charge?
Send us your account details and the invoice in question and we'll explain it.
Answers
Frequently asked questions
Straightforward answers about ordering and getting connected.