Support
Tell us what's happening
The more specific you can be about what you're seeing, the faster we can work out what's going on.
Support request
Include your service address or order reference if you have one.
Demo form - submissions are not sent anywhere yet
Other ways to reach us
- Support phone
- 1300 000 000 (Placeholder number - to be replaced by Telecom Hub)
- Support email
- support@example.com
- Hours
- Monday to Friday, 8am - 6pm AEST
Before you write
- Check the service status page for known issues.
- Restart your modem and give it several minutes.
- Note the pattern of the indicator lights.
Faster answers
You might not need us at all
Service status
Check whether a known issue is affecting your area.
Setup guides
Step-by-step help for modems, handsets and SIMs.
Billing help
How invoices, billing periods and plan changes work.
Making a complaint?
Our complaints handling process explains how we record, investigate and respond.