How to raise a complaint

This page will hold the Telecom Hub complaints handling policy. The final wording is being prepared and reviewed before publication.

What this policy covers

We confirm we've received your complaint and record the details.

We look into what happened and keep you informed of progress.

We explain the outcome and what we'll do about it.

If you're not satisfied, you can ask for the matter to be escalated internally.

You can seek external review of a telecommunications complaint if it remains unresolved.

Final legal documents will be published here before ordering opens. Contact us if you need a copy in the meantime.