Setup
Getting your service up and running
Most setups are quick. Follow the steps in order and give equipment a few minutes to connect before you change anything.
What you get
Guides by service
Modem and router setup
Getting a fixed internet service online.
Wi-Fi and mesh
Improving coverage across a home or office.
Desk handsets
Registering phones to your phone system.
SIM and eSIM activation
Getting a mobile service working.
Number porting
What to expect while a number moves across.
Backup connections
Checking failover works before you need it.
Next steps
A typical setup
- 1
Check your activation date
Equipment won't connect before your service is active.
- 2
Connect the hardware
Use the supplied cables and the recommended wall socket.
- 3
Power on and wait
Give the device several minutes to find the network.
- 4
Check the lights
Steady indicator lights usually mean the connection is up.
- 5
Connect your devices
Use the Wi-Fi name and password printed on the device.
- 6
Test and tell us
If something isn't right, contact support with the light pattern you see.
Stuck on a step?
Tell us what you've tried and what you're seeing and we'll help you through it.